Established over 70 years ago, we have the largest stock of UK outline OO and N gauge railways. Choose from over 23,000 products on our secure website. We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have. Please note our shop opening hours differ from our phone/email hours which are shown below - Shop: MON-SUN - 9am to 5pm Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
Paul , Rochdale -
14 Dec 2019 -
My order was processed and despatched in very good time. The packaging was just right and the safety of the product inside was assured. I was so impressed with the dealings of my order and the information catalogue and 'signed' business card included in the box. It gave me the impression that my order, though in my eyes, small, was treated with the importance and care as any much larger order. I have been looking for a retailer that demonstrated customer service for a budding model railway enthusiast for some time and I believe with Hattons, I have found them. Thank you, I will be buying from you again.
Robin , Swavesey, Cambs -
11 Dec 2019 -
Recently purchased from Hattons an OxfordRail N7 0-6-2T with pre-Fitted LOKsoundV4 Decoder. The sound functions listed in the Operating Manual did not match the sounds generated using my Hornby Elite DCC controller. Function keys 1-3 were correct, but several produced no sounds at all and others produced the wrong or hard to identify noises. I emailed Hattons and got a swift reply from Tony Lloyd confirming the problem. He subsequently contacted Oxford and acquired and sent me an up-To-Date pdf for the Operating Manual. All is now correct and I am delighted with the N7 and with Hattons support!
Julian , Nottingham -
09 Dec 2019 -
They do not do American outline as claimed on this website and there was very little N gauge equipment in stock. The positive side was a very helpful staff member who tried to help.
Roger , Nottingham Notts -
04 Dec 2019 -
Excellent web site, item in stock, quick tracked delivery and all at competitive prices. I shall sign up to you shortly whereas my recent purchase was as a guest.
Gerard , Dublin Ireland -
01 Dec 2019 -
It was only a query but it received as much attention as a high value purchase. I rate Hattons as 5*****+++ I will be coming back
Martin , Manchester -
21 Nov 2019 -
As always, a faultless purchase; model carefully packed for the post and shipped promptly. The standard of service is always very high and it means that I continue to place orders with confidence.
Peter , Swadlincote, Derbyshire -
12 Nov 2019 -
Our order was placed after lunch on a Monday and delivered by our postman on Tuesday morning. The item was very well packed and arrived in good order.
Ron , Bexhill-On-Sea -
08 Nov 2019 -
Having dealt with Hattons for many decades I have always enjoyed excellent service and help. They do supply Code 83 American track which was not on their website when I last ordered some, but I wish they supplied more USA stuff.
Graham , Ashford Kent -
29 Oct 2019 -
So so helpful, every time I email for advice they get to me very quickly Competitive prices I buy 99% of my gear from HATTONS, If only all companies were this good.
Irene , Walsall -
29 Oct 2019 -
Have ordered many items from hattons. Very helpful friendly telephone service. Items are always very well packaged and delivered when stated. One happy husband thank you. .Irene
Bruno , Erkrath, Germany -
17 Oct 2019 -
My first order with Hattons was absolutely perfect from the prize conditions as well as from the order winding up. Also DHL was perfect: Collection of the broadcasting at 16:30 o'clock and delivery in Germany the next day around 11:15. Hattons is unconditionally recommendable from my experience.
Francis , Woodingdean, Brighton -
17 Oct 2019 -
Oxford Rail Class N7 received today via the Royal Mail. I have tested it on my layout and it ran very well. Many thanks for your kind attention.
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