Services Available: -
Modelling Advice - Service & Repairs -
Servicing and Repairs undertaken - Subject to parts availability. See our Facebook and YELL pages for further details. CV19 UPDATE: Normal Opening Times. One Way System in operation, for Social Distancing we limit the number of Customers inside. GREEN or RED access indicator in shop window.
Current Rating:
Previously submitted Customer Comments
Philip , Moissac France -
28 Dec 2020 -
Excellent service for over 25 years. Fast, efficient replies to all my questions. Super fast delivery to France - In time for Christmas! I can't praise this retailer too highly.
Chris , United Kingdom -
03 Dec 2020 -
Responded quickly to my request, had the items in stock and delivered very quickly. Communication was excellent. Very easy to deal with. Looking forward to visiting when Covid over.
Laurie , Rainham -
26 Sep 2020 -
Super service from a friendly team. I often visit even though it is a long drive but also use their postal service. Just bought a Steampunk loco. Recommended.
Phil , Biggar, South Lanarkshire -
13 Aug 2020 -
It's always a pleasure to deal with John Dutfield, whether in person or by mail order. The service is excellent, the staff are very knowledgeable and offer good advice openly.
Graeme , Auckland, New Zealand -
03 Aug 2020 -
This was the 3rd time I had bought from John Dutfield (Twice by email and once in-store) and their service was tremendous. I received all I wanted, sent to New Zealand in under a week. I would recommend any modeller to try their shop any time. Graeme Leary (New Zealand)
Stephen , West Midlands -
10 Jul 2020 -
An Alladin's cave of delights with a terrific team providing exceptional service. Such a shame I now live over 150 miles away so their mail service bus invaluable.
Michael , Hockley -
09 Jul 2020 -
Emailed order, and drove over to collect and realised needed a few other bits. Nothing was too much trouble. Staff were very knowledgeable and polite. Wasnt the first visit and certainly not the last
Peter , Cromer -
04 Jun 2020 -
A very friendly and well stocked shop. Ordered a Ratio signal box interior, follow up was quick and received it a few days later which was quick in these circumstances. Glad to see your still trading and helping people get though these unusual times
Iain , Milton Keynes -
30 Apr 2020 -
Excellent shop crammed full of stock. I have often visited without really wanting anything but never left empty-Handed. The staff are very helpful without being at all pushy. Locos are tested, usually in front of you.
Werner , The Netherlands -
26 May 2019 -
A small shop but fully packed with nice models. Has some nice prices on a couple of new models and second hand items. Also well stocked with Bachmann Scalescene and Hornby Skaledale building. I will be visiting again.
Andy , Chelmsford -
17 Oct 2016 -
I regularly visit on Saturday and there is an excellent selection of products. I rarely come away without buying something new or second hand. The staff are very friendly and knowledgeable.
Please Note:
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This page last updated on 18 November, 2020
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