Services Available: -
Modelling Advice - Service & Repairs -
Servicing and Repairs undertaken - Subject to parts availability. See our Facebook and YELL pages for further details. CV19 UPDATE: Normal Opening Times. One Way System in operation, for Social Distancing we limit the number of Customers inside. GREEN or RED access indicator in shop window.
Previously submitted Customer Comments
Philip , Moissac France -
28 Dec 2020 -
Excellent service for over 25 years. Fast, efficient replies to all my questions. Super fast delivery to France - In time for Christmas! I can't praise this retailer too highly.
Chris , United Kingdom -
03 Dec 2020 -
Responded quickly to my request, had the items in stock and delivered very quickly. Communication was excellent. Very easy to deal with. Looking forward to visiting when Covid over.
Laurie , Rainham -
26 Sep 2020 -
Super service from a friendly team. I often visit even though it is a long drive but also use their postal service. Just bought a Steampunk loco. Recommended.
Phil , Biggar, South Lanarkshire -
13 Aug 2020 -
It's always a pleasure to deal with John Dutfield, whether in person or by mail order. The service is excellent, the staff are very knowledgeable and offer good advice openly.
Graeme , Auckland, New Zealand -
03 Aug 2020 -
This was the 3rd time I had bought from John Dutfield (Twice by email and once in-store) and their service was tremendous. I received all I wanted, sent to New Zealand in under a week. I would recommend any modeller to try their shop any time. Graeme Leary (New Zealand)
Stephen , West Midlands -
10 Jul 2020 -
An Alladin's cave of delights with a terrific team providing exceptional service. Such a shame I now live over 150 miles away so their mail service bus invaluable.
Michael , Hockley -
09 Jul 2020 -
Emailed order, and drove over to collect and realised needed a few other bits. Nothing was too much trouble. Staff were very knowledgeable and polite. Wasnt the first visit and certainly not the last
Peter , Cromer -
04 Jun 2020 -
A very friendly and well stocked shop. Ordered a Ratio signal box interior, follow up was quick and received it a few days later which was quick in these circumstances. Glad to see your still trading and helping people get though these unusual times
Iain , Milton Keynes -
30 Apr 2020 -
Excellent shop crammed full of stock. I have often visited without really wanting anything but never left empty-Handed. The staff are very helpful without being at all pushy. Locos are tested, usually in front of you.
Werner , The Netherlands -
26 May 2019 -
A small shop but fully packed with nice models. Has some nice prices on a couple of new models and second hand items. Also well stocked with Bachmann Scalescene and Hornby Skaledale building. I will be visiting again.
Andy , Chelmsford -
17 Oct 2016 -
I regularly visit on Saturday and there is an excellent selection of products. I rarely come away without buying something new or second hand. The staff are very friendly and knowledgeable.
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