Established over 70 years ago, we have the largest stock of UK outline OO and N gauge railways. Choose from over 13,000 products on our secure website. We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have. Please note our shop opening hours differ from our phone/email hours which are shown below - Shop: MON-SUN - 9am to 5pm (Temporarily closed due to Covid-19) Phones: MON-SUN 7am to 7pm.
Previously submitted Customer Comments
Trevor , Sheffield South Yorkshire -
10 Jan 2021 -
Hi Alex Many thanks for your reply to my radius enquiryvery helpful. I will be in touch when I have sorted my requirements. Keep Safe and well
Brian , Lancashire -
29 Dec 2020 -
I tried to place an order but the delivery cost was not shown, I went through the motions of placing the order but still no delivery costs were given. In view of the fact that delivery prices can be substantial I removed my items from the cart, I like to know EXACTLY what my costs will be before I commit. [Response: "Hello Brian, thank you for your feedback and also your time on the phone this morning.
I'm glad we were able to clear up any confusion regarding selecting suitable delivery options prior to placing an order.
If you need any more help or guidance then please do not hesitate to get back in touch with us."]
Niels-Henrik , Thisted - Danmark -
11 Dec 2020 -
I had some problems in the beginning about getting contact, but a phonecall and a couple of e-Mails solved the situations in spite of distance and various langauge.
Gary , Winlaton -
08 Dec 2020 -
Quick replies to your queries or problems, which are normally sorted quickly. Have dealt with this company for a while now with very few problems, would highly recommend them.
Dennis , North Notts -
04 Dec 2020 -
Have replied to me the day after with an answer to my lost order & account no. Have been extremely helpful regarding that order so I wholeheartedly recommend them.
David , Arboleas Spin -
23 Nov 2020 -
Dear sir ,i have always had excellent service when I have any queries or enquiries or problems they or sorted out very quickly with the minimum of fuss even out of hours .
William , Verwood Dorset -
17 Nov 2020 -
Dear Hattons. My conversation with one of your young ladies and placing an order with her was a pleasant and fruitful experience. She made it easy for me, at my age of seventy four. I was late in discovering IT and find it difficult to get right every time.I hasten to add that when I get it right it's so convenient and makes life a lot easier. So almost top marks to Hattons!
Philip , La Valette, France. -
16 Nov 2020 -
Many thanks to the staff at Hattons, Widnes, England for their service, products and quick response to questions or queries. Have been purchasing steadily from them, both N gauge and OO for some years and good service seems to become even better as time goes on. Thank you.
Eric , Durham -
07 Nov 2020 -
My recent experience given by Alex was A1, quick to respond and very informative. Great help in his guidance, will be placing an order very soon for the suggested layout.
Clifford , Poole Dorset -
29 Oct 2020 -
I buy bus models and models I have ordered from Hattons have always been promptly sent and very well wrapped and I appreciate the good descriptions of the items.
Tim , Welling, Kent -
22 Oct 2020 -
Superb and friendly service again from Hattons. I had a query about the running of a new loco and got a very quick and comprehensive reply. I will now carry out their advice and keep them posted at their request. Highly recommended, as ever.
Brian , Clydebank -
10 Sep 2020 -
I ordered my Hornby J15 on a Sunday, arrived Tuesday morning. Excellent service. Especially during these trying times. Highly recommended. Priced an at very low price and good stock levels.
Previous News Items -
Hattons Festive Sale 2020
Welcome to our festive sale! These items are newly reduced and many have low stock available. We recommend that you place your order as soon as possible.
We have extended opening hours, and taken on extra staff to process all festive season orders. We will do our best to despatch orders very quickly.
If you are travelling a long distance it may be worth checking ahead to confirm opening times.
If you are purchasing over the internet you might like to check our Distance Selling Hints and Tips.
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