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Previously submitted Customer Comments
Julian , Hythe -
06 Apr 2016 -
I have bought from KMRC at exhibitions and online and last week I visited the shop for the first time. WOW! They have so much stock on display and a dedicated 'loco room'. I had a very warm welcome and service was excellent. Prices are keen and the KMRC limited edition Cornish themed items are perfect for my layout.
Philip , Hucknall, Notts, Uk -
24 Jul 2014 -
Easy to find in camborne. Good selection of items for sale, friendly staff. Shop does mail order and has handled model rail mail order items. Shop also has proced china clay related items. The shop has a loyalty scheme
Peter , St Day, Cornwall -
30 Jun 2014 -
I started as a return to model railways in N gauge which I had not used before. If it were not for the support, guidance, wide range of products I doubt that my hobby would have developed. On line shopping is all well and good but too often there are factors unseen until it's too late. Being in the shop and talking to the (Not miserable in my experience) staff is very helpful. It's too easy to find fault and "Knock stars off" - I think you would be hard pressed to beat kMRC in reality.
Chris , Tipton -
06 May 2014 -
A well stocked shop, and full of bits and pieced that you don't need, but buy anyway! Always worth a visit if in the area, make sure you remember your credit/debit card-You'll need it! HoweverWhy are the staff so miserable? in the times I have visited I don't think i've ever seen anyone there smile. If the staff were to cheer up a bit and i'd rate kernow as a 9 or even 10! [Response: "It is always disheartening to receive a review which suggests that our staff are miserable especially when we receive so many emails and phone calls thanking us for our service. We always aim to greet every person who enters our store personally but then to leave them alone to browse without being pressurised to buy anything, while being available for any questions or assistance as required. We cannot always get it right and at busy times it can be a challenge. All our staff are about to go through a customer service refresher course and hope we can do better next time."]
Peter , Princes Risborough -
04 Jun 2013 -
It is a real treat to visit this well stocked and excellently presented model shop. It is nice to see a full range of iems from most manufacturers, rather than the limited range that some shops stock. Shopping on-line is all very well, but you can’t beat wandering around a really well stocked shop to inspire you! Nice to see them open 7 days a week, which is always welcome on a wet bank holiday in cornwall. Well worth a visit if you are on holiday or anywhere near cornwall!
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