Scales & Gauges:
2mm, 4mm, 7mm,
N, OO9, HO, OO, O, G
Established 70 years ago, we have the largest stock of UK outline OO and N gauge railways.
Choose from over 16000 products on our secure website.
We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have.
Please note our shop opening hours differ from our phone/email hours which are shown below -
Shop: MON-SUN - 9am to 5pm
Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
Michael , Llandudno, N. Wales -
15 Jul 2017 -
Ordered new release Adams Radial loco on Friday morning and it was delivered 24 hours later by Royal Mail. How good a service is that?! Thankyou Hattons - you are the best!
David , Tetney, Lincolnshire -
15 Jul 2017 -
Brilliant service with excellent communication - cannot be bettered! - thankyou. I was amazed at the speed and low cost of next day delivery - well packed.
Allan , Stalybridge -
13 Jul 2017 -
The mailorder purchase and delivery processes associated with Hattons are first class. If only all retailers approached this standard of service. I placed my order on the Monday and on Tuesday it duly arrived, care of DPD, within the hour period that was stated. This allowed me to get on with my day and make myself available at home at the right time. Furthermore, the items that I ordered were in perfect order and at a very competitive price. I would not hesitate to order from Hattons again.
John , Weymouth -
09 Jul 2017 -
I purchased a model bus which is the sealink bus. I was very pleased with this purchase, and the delivery time was also excellent. thank you all for the service I received.
Neal , Ilford Essex -
05 Jul 2017 -
Excellent service. Excellent delivery. A pleasure to do business with them. Online or on the phone I have found them friendly, helpful and knowledgeable. Well done.
Warren , Invercargill New Zealand -
04 Jul 2017 -
I have been dealing with Hatton's for nearly 30 years and have always had great service. If I have had a problem they have always come up with the answer. Being in New Zealand it is great being able to rely on them.
Peter , Milton Keynes -
03 Jul 2017 -
I've bought items from Hattons fairly regularly for a number of years. Their service has always been perfect, delivery when promised, very well packed and sensible prices. My latest purchase is a set of their Warwells, beautifully modelled and very solid. They remain my supplier of choice and I recommend them highly.
Jerome , Pensacola, Florida 32593 -
01 Jul 2017 -
Over the past six weeks, I have placed three orders with Hatton's for locomotives, wagons, and coaches. All items were processed quickly and arrived well packed and with no damage. The best part of the transactions was corresponding with Hatton's staff members. Each one understood the status of my order, and very professional answers to my questions were never more than 24 hours away. Well done.
Austin , Nz -
30 Jun 2017 -
When I lived in the Uk I always used Hatton's for all of my model train parts and models, now I live in NZ and still use them. I find that they are always helpful and very knowledgeable, postage and delivery are very prompt considering I live 12,000 miles away. Keep up the good work.
John , Kempston, Bedford -
29 Jun 2017 -
I've bought quite a few locomotives from Hattons; the delivery is always prompt and the packaging is always very good. I've also used their DCC chip fitting service which I can also recommend. I've only ever had one problem with an order (which was my fault) but a five minute online chat with a very friendly and knowledgeable representative had things sorted out straightaway. I'd recommend them to anyone.
John , Swindon Wilts -
29 Jun 2017 -
Hatton's gave me a very good offer for my railway engines and rolling stock, which I readily excepted . The service was was great when they received the goods and checked them over the money was in my account within the hour.my thanks to Darren and his team. Kind regards John Cordell
Richard , Dunsborough Western Australia -
27 Jun 2017 -
Been using Hattons to purchase my stock, excellent service, and very helpful when you require advise.living in Western Australia parcels arrive in a timely manner well packed.
Can recommend Hattons for great service and will continue to use in the future, especially there knowledge and helpfulness .
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