Scales & Gauges:
2mm, 4mm, 7mm,
N, OO9, HO, OO, O, G
Established 70 years ago, we have the largest stock of UK outline OO and N gauge railways.
Choose from over 16000 products on our secure website.
We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have.
Please note our shop opening hours differ from our phone/email hours which are shown below -
Shop: MON-SUN - 9am to 5pm
Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
Donald , Humble, Texas, Usa. -
13 Oct 2017 -
I have dealt with Hatton's for over 50 years and have always found their staff helpful and have product knowledge of their continually expanding range of items, usually in stock. Their service to me has been excellent, no item has ever been delivered with damage and their delivery options are superb. They have done well and deserve their success.
Gary , Nottingham -
27 Sep 2017 -
This is not my first order through Hattons.
My other orders where fine and received on time.
As I run my own business you will, from time to time have issues, but to me it's how you deal with them. Unfortunately my last order falls in this category and the service I received from Anthony at Hattons was not to the standard I would expect to keep a customer happy.
I placed an order late Thursday night and paid extra to have it delivered next day. Next day being Saturday by Yodel.
Friday Hattons rang my wife and told her part of my order was not in stock. The part being 3 x Skale bulbs to go with the Skale power strip on the same order. She told them to send the order with out them as she knew I needed the delivery.
Saturday came and got to 14:00 with no delivery so I rang Hattons, Anthony told me to ring Yodel, didn't see it my place to chase my order from Hattons when they should do it.
Rang Yodel and was told by an automated message system that my parcel was delayed and to ring where I ordered the goods from, yes that's all it said and then hung up on me. No chance to talk to a person.
Tuesday rang Anthony again to explain the postal issue and the fact I didn't need the power strip due to them not have the bulbs in stock and I got the impression he wasn't bothered, he offered a £3 refund of the £7 paid for delivery and I can pay return postage for the unwanted part if I wanted to.
The way I would have dealt with it if it was my customer would be to refund all the postage and the cost of the power strip or arrange for return postage.
I think in summary Hattons are okay if nothing goes wrong, if it does good luck you have been warned.
Hattons if you read this, customer service skills not up to scratch. One customer lost and a bad review.
Robert , Rosneath, Argyll And Bute -
26 Sep 2017 -
I have been dealing with Hattons for a fair number of years purchasing mainly 009 gauge track and stock. I am also interested in the range of traction engines manufactured by Oxford Diecast. Their prices are very fair and their service is first class.
Steve , Queensland Australia -
25 Sep 2017 -
I first visited Hatton's in 1956 at the age of 12. At 72, I still buy 00 things from Hatton's. PLEASE. KEEP UP THE GOOD WORK.
Joel , Wattignies France -
25 Sep 2017 -
Excellent service and communication. i live in France and the communications about the delivery is fast and friendly even if the international Royal mail tracking system is not always reliable . I will advise Hattons to all members of the railway modeling club to which I belong.
Christopher , Deal, Kent -
24 Sep 2017 -
Just received my Birdcage coaches. Packaging was superb. Thanks for the regular updates on their progress (4 years), for which I am very grateful. Looking forward to the H class to match them to.
I wish I lived nearer to pay the premises a visit.
John , Alloa -
23 Sep 2017 -
Hattons Ltd, one of the best Model Railway shops around, a good range of stock to cover all types of items for the railway modeller ect.
Donnachadh , Dublin,ireland -
22 Sep 2017 -
I've been dealing with Hatton's for years now and I've always had great service.I can't praise them enough for the great service, the great attitude to customers and their willingness to listen if something goes wrong.
Leslie , NR Bristol -
22 Sep 2017 -
This is my first experience with Hattons,I found they give a first class service models realy well packed in best condition I received them when they said I should.I will certainly be using them again.Thank you Hattons.
Dave , Lincoln, Lincolnshire -
22 Sep 2017 -
Excellent servicentre. Model as described and arrived promptly. Kept informed of all stages from order recieved to order dispatched. Will definitely use again and will recommend to all my friends.
John , Solihull West Midlands -
03 Sep 2017 -
Great service from Hattons The packaging was excellent and my parcel arrived very quickly You can always count on getting value for money when you buy from this seller
Keith , Hockley Essex -
03 Sep 2017 -
thank you for a excellent service, my order arrived on time and in perfect condition. I shall be placing my next order very soon. I have used your service several times in the past.
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