Established over 70 years ago, we have the largest stock of UK outline OO and N gauge railways. Choose from over 23,000 products on our secure website. We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have. Please note our shop opening hours differ from our phone/email hours which are shown below - Shop: MON-SUN - 9am to 5pm Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
Alan , Redditch -
16 Jul 2019 -
Excellent Service and Sensible Pricing - excellent all round ! Telephone ordering no problem or on line the same , a joy to deal with !!
Keith , London -
09 Jul 2019 -
I have been a customer with Hattons for just over 3 years now and have always found them very knowledgable and ready to assist with all manner of enquiries, whether layout construction, or suitable models to run. The description of their products for sale, new or previously owned, is very reliable which counts for a lot when I need to rely on their quick and safe postal deliveries.
Eric , Liverpool, Merseyside -
29 Jun 2019 -
The new, well new to me, location is easy to find with plenty of parking spaces. Upon entering the actual shop I received a warm welcome. The staff were very helpful and provided a fast and efficient service. Highly recommended.
Steve , Milton Keynes -
23 Jun 2019 -
Excellent customer service from an on-line model shop. Good website, fast delivery at a realistic price. I always check out their web site first and usually get the best price from them too. Their staff are very helpful if you need to call them and also respond to emails promptly. I highly recommend them.
Gail , Tavistock, Devon -
20 Jun 2019 -
Very good Service and real speedy delivery, Have ordered from them many times before and look forward to ordering more from them again soon. Happy Modelling!! Gail
Bill , Enfield -
18 Jun 2019 -
Living down south I can't get to the shop, sadly, but their website is very easy to use and informative, their stock control and information is first class (no 'sorry this item is out of stock' after you've completed an order, let alone not telling you and just leaving it out of the pack (which I've experienced elsewhere). Amazingly fast and efficient service for Online orders, next day delivery (without paying extra!) and most importantly, everything I ordered, exactly as described, which sadly can't be taken for granted. Excellent retailer and highly recommended.
Alberto , Genova -
05 Jun 2019 -
Gentlemen HATTONS Liverpool I've been a loyal customer for more than 20 years. The service and the choice of the items offered, as well as the lower prices of the market, are always improved with the passage of time. Today in real time I can buy what you receive from the various brands and receive the goods ordered in only 24 hours from Liverpool in Genoa, Italy. Thank you very much Sincerely Alberto
Tony , Haddenham Cambs -
29 May 2019 -
Extremely helpful staff when I was asking questions about the Guagemaster prodigy advance before I purchased one.When I made up my mind after all the help that I had been given to actually buy one the parcel arrived the very next day and I would think that any other supplier would be hard pushed to beat that type of service. I would defernately recommend your company to any one that is interested in model trains. Many thanks to all your staff.Tony Elworthy
David , Bodegraven, The Netherlands -
28 May 2019 -
Fast and efficient delivery at really sensible postage rates which is a big plus as far as I am concerned living outside the UK. (In the EU). Needed to contact. One experience with customer support which was friendly and helpful.
Stefano , Milano ,italy -
25 May 2019 -
People at Hatton are all correct,polite and helpfull. Once a parcel got lost ( I suspect italian post,but don't know what happend),and Hatton gave me the money back without making a fold. of course I made the order again and everything went fine as usual.
Anthony , Denny, Scotland -
19 May 2019 -
Excellent service. Delivered quickly and well packaged. Will use again, great service.Very rare to find such good service these days.Web site was easy to navigate and order dispatched on time. well done
John , Torbay, South Devon -
15 May 2019 -
Have just purchased some model railway locos and wagons from Hattons. The speed of the order processing was brilliant and the next day delivery by courier meant that arrival here (some 300 miles from the shop) was made in under 24 hours with informative messages as to the progress included. I couldn't wish for anything more
If you are travelling a long distance it may be worth checking ahead to confirm opening times.
If you are purchasing over the internet you might like to check our Distance Selling Hints and Tips.
UKModelshops have made every effort to ensure the accuracy of the information on this site however, no liability is accepted for any damage, costs, injury or financial loss of any kind incurred as a result of reliance on the information or opinions provided.
In order to make sure this data is as up to date as possible for you we would be grateful if you could mention UKModelshops.co.uk when you contact any of the detailed shops.