Established over 70 years ago, we have the largest stock of UK outline OO and N gauge railways. Choose from over 23,000 products on our secure website. We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have. Please note our shop opening hours differ from our phone/email hours which are shown below - Shop: MON-SUN - 9am to 5pm Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
Terence , Downham Market -
22 Mar 2019 -
From order to delivery, fast and efficient service. Pity they do not stock more of the diverse items. Sometimes have to obtain items elsewhere. But I do realise there are limits to what can be stocked. It will not stop me from getting most from Hattons.
Graham , Winnipeg Manitoba, Canada -
15 Mar 2019 -
Excellent products and excellent service. I live in Canada and always use Hattons for the reasons noted. I will continue to0 use them as they provide an excellent srvice
Rosalind , Lincolnshire -
13 Mar 2019 -
I am always happy to receive items from Hatton's. They are always reasonably priced as are the postage costs. Items are always well packed and sent quickly when in stock. I would not hesitate to recommend them and will definitely buy from them again. They also buy second hand items and their offers always come out top.
Phil , Portishead -
11 Mar 2019 -
Sold 5 Bachmann GWR coaches to Hattons very simple process using their online form, had a quick response with offer of cash or credit voucher for slightly higher amount. Accepted voucher and advised them of the items I wished to buy. Again quick reply and was surprised that they offered me free return parcel service, emailed me reply label and nearest collect location to drop it off. Very impressed! Staff I contacted by email or phone helpful and pleasant My items arrived quick whole process was simple and efficient. I scan their web site often and would definitely use again.
John , Epsom -
03 Mar 2019 -
I have used Hattons for many years and they provide excellent service, very prompt with item very securely packaged. Over the years I have had a couple of issues with locos having a fault and one going missing. On every occasion all the issues were resolved quickly and courteously. I highly recommend them.
Jon , Kettering -
25 Feb 2019 -
I use Hattons a lot for my model railway bits and pieces, I find them very friendly and helpful. There delivery service is second to none and prices are one of lowest I have found. I thoroughly recommend them.
Chris , Chorley -
12 Feb 2019 -
Excellent always satisfied with the service and the friendliness of the staff keep up the good work.
Nothing seems to much bother normally very quick to answer emails
Rich , Leicester -
22 Jan 2019 -
Very good to deal with. Always reply promptly to queries in a friendly and helpful manner. If you have surplus items their buying service is very good and trouble free.
Christopher , Halifax, Nova Scotia, Canada -
21 Jan 2019 -
Exceedingly helpful and informative. Response was almost immediate via email and the technical question answered fully. Items I have purchased from Hatton's have been first class! Heartily recommend them.
Alan , Eastbourne -
20 Jan 2019 -
My first attempt at railway modelling for some years. As most of the model shops here have closed in recent years I have placed two online orders with Hattons who I have found competitively priced & prompt.
Kevin , Barnstaple -
20 Jan 2019 -
Bus model was a good price. The order arrived by the promised date and was safely packed so as to to survive handling and delivery without any damage.
Graham , Lincoln -
03 Jan 2019 -
Exellent service and vey fast delivery,well packed and easy to track so no waiting in for post to arrive.
have dealt with hattons before and always good prices.
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