Other Model Railway Products Stocked:
, Secondhand Items
Established over 70 years ago, we have the largest stock of UK outline OO and N gauge railways.
Choose from over 23, 000 products on our secure website.
We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have.
Please note our shop opening hours differ from our phone/email hours which are shown below -
Shop: MON-SUN - 9am to 5pm
Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
Nigel , East Gippsland, Victoria, Australia -
09 Jul 2018 -
Great service, items ordered Fri 29 Jun and delivered in East Gippsland, Australia on Fri 6 Jul, that's quicker than locally posted mail. Very impressive and well done Hatton's.
John , Widnes, Cheshire -
04 Jul 2018 -
It's a pleasure to do business with Hatton's whether through their website or in the shop. They are both efficient and courteous and the descriptions of pre-Owned products accurate.
Michael , Hawthorn, Australia -
03 Jul 2018 -
Nothing really beats a parcel from England unless it is a parcel from Hattons. Thank you for the usual excellent service and very sound packaging. Where would we in the colonies be without you?
Buford , Rockport, Massachusetts -
02 Jul 2018 -
I've purchased directly from a couple of retail model shops and many retailers selling on Amazon and eBay. Hatton's is without question equal to, and better than, most. Prices are fair, and they don't try to recover their discounts with inflated shipping charges. Before I buy, I ALWAYS check Hatton's. The acknowledgement card that comes with my purchases, signed by Christine Hatton, is indicative of their personal touch to customer service.
Mark , New Zealand -
28 Jun 2018 -
I am very pleased with the service provided. My parcel arrived today, was like a child at xmas and couldn't wait to open the box thank you
Craig , Wiltshire -
27 Jun 2018 -
Always good service. When ordering point motors I had purchased the incorrect ones and after a very quick phone call post ordering managed to get this rectified very quickly! Brilliant service!
Peter , Netherlands -
15 Jun 2018 -
Super service and good value for money. Unfortunately one of the packages was damaged, but replaced by store and shipped to me without any problems, free of charge :-) Response to e-Mail was (Imho) pretty quick. I am happy with my order and will order once again as soon as I need something!
Michael , Melbourne, Australia -
13 Jun 2018 -
A very well run business by friendly people with a magnificent range of products. Why did my grandparents migrate to Australia? I could have been in England visiting your shop.
Paul , Haslemere, Surrey -
23 May 2018 -
I ordered 2 Bachmann locos recently from Hattons - A new Jinty and a 2nd hand Jubilee - Prompt and courteous service, and both locos run really well. Hattons are very good.
Mick , Lizard Cornwall -
16 May 2018 -
I used the pre-Owned selling service because I had so many items to sell I was wondering how easy it would be. I am pleased to say that it all worked perfectly well and I would recommend it to anyone.
Nicholas , Picton NSW Australia -
15 May 2018 -
Would normally be a ten but recently their website or other "Processes" Seems to have dictated that their normally human (And Humane) attitude to their customers has to be sacrificed. Ergo, I placed an order and later realised I had left something out. When I emailed them to ask if it could be added they refused because "Once an order is finalised nothing can be changed", and they did not offer any other option than to placed a new order - And suffer the extra postage which, to Australia, is not insignificant.
Alan , Wolverhampton -
29 Apr 2018 -
I offered several items for sale under Hattons pre-Owned scheme. They were very easy to deal with by email and courier and everything went very smoothly. I was very happy with the service and would certainly deal with this company again (Both as a buyer or a seller) without hesitation.
If you are travelling a long distance it may be worth checking ahead to confirm opening times.
If you are purchasing over the internet you might like to check our Distance Selling Hints and Tips.
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