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Derails Models
I was looking for a particular Bachmann Class 37 sound locomotive and all the big players had sold out. On searching the internet I found one on the Derails web site. It was advertised as a lower price with free postage, so I placed my order orderer. It arrived before Christmas which surprised me, the only problem was they sent the non sound version. I contacted them via their web site enquiry page and received a phone call next day from Dan full of apologies for their error asking me to return the loco and it would be replaced. As we were into the festive period postage was more restricted but Dan kept in contact by phone and email during to process and replaced the loco as quickly as possible and included a lovely gift and refunded my postage. Given it was a extremely busy period he went above and beyond to provide an excellent service and I have now recommended him to my model railway club members and follow that theme here.
John, Clackmannanshire -
23 Jan 2020 -
Baz's Model Rail
Great little shop with a knowledgeable owner very helpful. Parking could be a problem easy to get to just off the A45 near Birmingham airport
John, Coventry -
22 Jan 2020 -
Geoffrey Allison Railways
Further to the review I wrote three years ago, I am delighted to report that this shop still exists. If you are into OO gauge model railways, I would describe it as jam-Packed with stuff you might be looking for. They do keep items in other scales too, but OO predominates. I called in on 18th January 2020 as I was after a long-Discontinued N gauge item. It wasn't on the shelves, but the people there obligingly searched through the storerooms upstairs before concluding that regrettably they couldn't help me this time. It seemed that nothing was too much trouble for them. Even though I didn't spend any money on this occasion, they were really friendly and chatty during my entire visit. This is a shop where they won't try to foist on you what they've got rather than what you want. Good friendly service like this is something you don't come across every day. I'll be back . Again!
Robin, Southwell, Notts. -
20 Jan 2020 -
Compass Miniature Railways & Models
I popped into this new shop on Saturday 17th on my way back from a successful visit to Classic Rail at Ticehurst. The owners were freindly and there was a fair amount of secondhand stock: Mostly OO. The husband apparently makes 5.5 inch gauge trains and was urged to start the shop by firends after the sad demise the the Hobby Box in Uckfield. Rotherfield is narrow little village so do not bank on parking right outside the shop.
Jeffrey, Horley -
19 Jan 2020 -
Osborn's Models
Easy to order website orders arrive within an acceptable time, and if there are any queries they are always delt with quickly and efficiently. Thank you.
John, Bishops Stortford -
15 Jan 2020 -
Model Railway Solutions Limited
This shop has expanded in the last year. Huge range of model railway items and now stocks plastic kits and plenty of scratch building plastic and metal material. Good range of paints as well. Good prices. Very friendly and helpful staff.
Richard, Weymouth -
11 Jan 2020 -
Harburn Hobbies
Visit this shop only on cruise ship stopovers or in December 2019 whilst spending Christmas in Edinburgh and Harburn's were only 300-400 yards from my hotel and about the same distance from York Place Tram Terminus. It is an amazing delightful 'Aladdin's Cave' of a shop containing something that you want and often something you never realised that you wanted! The shop management team are very friendly, helpful and love a good chat. Thoroughly recommended and I will revisit them on my next cruise ship stopover in September 2020.
Dave, Stowmarket -
10 Jan 2020 -
The Signal Box
A great little store. Has a large selection of N and OO gauge trains, rolling stock, track, and accessories. Store is very cosy, so would not recommend trying to take a stroller or wheelchair etc on in
William, Melton Mowbray -
10 Jan 2020 -
Wellingborough Trains and Models
Great shop.Owner stayed open later so I could get there on New Year's eve. Very reasonable price for exactly what I wanted.Knowledgable and helpful owner. Will definitely be returning.
Paul, Nuneaton, Warwickshire -
01 Jan 2020 -
Curio Collectors Emporium
Excellent friendly service. Good prices and helpful attitude. Very willing to offer assistance in ordering stock in. Worthy venture that deserves to succeed. Will be back.
David, Uk -
28 Dec 2019 -
Caistor Loco
Reviewed this shop 3 years ago but thought I would update. I have dealt with them for several years and the service has always been great, very friendly and helpful. Visited today and, if anything, the shop has more in it than before - Almost impossible! Absolutely crammed with lovely stuff for the railway modeller. Thoroughly recommended - Off the beaten track perhaps but well worth the diversion and time to go there.
Don, Lincoln -
23 Dec 2019 -
Carnforth Models
Lived in Lancaster for an number of year, retired to the highlands of Scotland, walked into this shop what a gem! Got some great advice and help Will return I have my eye on on a new buy and a second hand buy. Had a good chat and have a connection with Nethybridge I will return Peter
Peter, Grantown On Spey -
19 Dec 2019 -
C & M Models
A must visit shop, if you are in the area. Loads of stock, including parts and low priced second hand. The owner is friendly and helpful.
Andrew, Leicester -
18 Dec 2019 -
Church Street Models
I hadn't visited this shop for 5 or 6 years, so stopped by whilst waiting for a train - Its not that close to the station but close enough. The shop hadn't changed much, with items of stock displayed, out of boxes, in numerous cabinets. Its a bit chaotic, but that is because there is a fairly large selection of items. As well as rolling stock from the major manufacturers, there are plenty of kits, track accessories and bits & bobs.
Iain, Trowbridge, Wiltshire -
17 Dec 2019 -
Junction 20 Models
I had not visited this shop for going on 20 years, but was in Kings Langley on business, so thought I would pop in - To be honest, I was pleasantly surprised to find that it had not shut, as it had always been well stocked with new and second hand items. The shop had a small selection of new rolling stock and a slightly bigger selection of second hand, although the pricing of these was a little high. There is a good selection of Oxford Diecast and Peco items and it was these that I spent my money on. Worth a visit if you are in the area and easy parking, right outside.
Iain, Trowbridge, Wiltshire -
17 Dec 2019 -
Ac Models
What a gem! I have been purchasing OO gauge railway items from AC Models for the past two years, and have found the shop well stocked and the staff really helpful and knowledgeable. I always end up spending more than planned when visiting the shop, which is quite convenient, as I live in Gosport.
Christopher, Gosport, Hampshire, Uk -
16 Dec 2019 -
Janes Trains
After working in London for 40 years, this is the first time I ventured into Tooting in search of Janes Trains! It's a hike from Tooting Broadway tube (Around 20 minutes) and once you're over the bridge by Tooting Station the little yellow shop with black lettering beckons you into Janes Trains where Jane (Who was on her own that day) warmly welcomes you into her 'Aladdins Cave' of new, pre-Owned models, track, structures in all gauges.It really is an Aladdins Cave! Time was running short but I bought a few items and promised to return in better weather.
Dave, Stowmarket -
14 Dec 2019 -
Hatton's Model Railways Ltd
My order was processed and despatched in very good time. The packaging was just right and the safety of the product inside was assured. I was so impressed with the dealings of my order and the information catalogue and 'signed' business card included in the box. It gave me the impression that my order, though in my eyes, small, was treated with the importance and care as any much larger order. I have been looking for a retailer that demonstrated customer service for a budding model railway enthusiast for some time and I believe with Hattons, I have found them. Thank you, I will be buying from you again.
Paul, Rochdale -
14 Dec 2019 -
Tornado Books & Hobbies
Very good shop in my opinion well worth a visit and the owner is very helpful and has a good stock of models but no Railway locos extra
Malcolm, Birmingham -
01 Dec 2019 -
Edwinstowe Trains 'N' Things at Benhams
You could walk passed this shop and think nothing of it.step inside your eyes will pop open turn right as you go in and you will find the place is busting at the seems with model railways and all accessories.The owner David is one of the jolliest men you could meet.
Stephen, Glossop -
28 Nov 2019 -
Alton Model Centre
Easily reached by car or train, very well stocked and set out, knowledgeable and helpful, including staying late to sort out a problem with a misbehaving loco. A faulty product immediately replaced, and items ordered and delivered promptly if not in stock
Mike, Surrey -
25 Nov 2019 -
Hobbyrail
A fabulous motor replacement & refit to my aging Austerity 2-8-0, including rebuilding the motor cradle. A couple of months on, the loco is as new. I have De-Weathered the loco so as to match its ex-Works condition. Totally trustworthy team of enthusiasm for our delight. Thank you Hobbyrail.
Philip, Coventry -
23 Nov 2019 -
The Junction Box
Used junction box at the Falkirk Show great service very helpful look forward to using this trader again before the next show comes round at Falkirk.Very helpful after I took ill on the Saturday.
John, Uphall -
23 Nov 2019 -
K J B Models
From start to finish KJB models were professional, helpful and fully experienced in the items for which they were dealing with. From experience of other railway model shops, they out strip major high street retailers in offering the whole package. I would most certainly suggest to anyone else to call them first.
Robert, Stourbridge - West Midlands -
20 Nov 2019 -
S & J Model Railways
It is very sad to see their shop closed now, I just hope Sue and John will keep their Online business running. They both have tremendous knowledge of the business and I wish them good luck for the future. I can bring Barney round sometime.
Paul, Northwich -
20 Nov 2019 -
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